Frequently Asked Questions
We Answered Many Questions
Playing our competitions is simple! First (1) create an account by clicking here, (2) then once logged into your account navigate to the competition you wish to enter, (3) select your numbers or use our random number picker, answer the question and proceed to checkout.
If the competition is not full, the timer will add some time in order for all the tickets to sell on the competition. This will happen a maximum of 4 times then if the competition is still not sold out a cash alternative will be awarded instead and only the people that have entered will go into the live draw.
We use our complete random ball machine in order to pick our competition winner. These draws can be watched live from our instagram page.
Our standard maximum entries per user is set to 100 for any one competition, however some competitions may be even more or less limited. Please check the specific competition stats to view the maximum ticket amount for that specific competition.
Anyone who’s at least 18 years of age can play our Competitions!
You can either enter online through our website.
All of our not-for-charity Competitions have a maximum number of entries permitted, which varies between each individual Competition.
You must be a member to play our Competitions. The sign-up process takes less than a minute!
Your odds depend on how many tickets are up for sale on the particular Competition. For example, if 100 tickets are available in total and you purchase 20 tickets, you will have a 1 in 5 chance of winning the Competition, or even better if it doesn’t sell out! Unless it’s a Competition for the benefit of a specific charity (where we want to raise as much money as possible), we will always clearly state how many entries are available for each Competition.
Our Competitions run for a fixed number of days, and the duration of each Competition is specified on our website.
All entries are final and you will not be able to withdraw from a Competition after you have entered.
Unless stated differently on a Competition description; The draw for each Competition will take place within 24 hours of the time at which the Competition ends OR after all tickets sell out!
You will receive an e-mail or a call congratulating you! You will also be able to see your name printed on the website as a winner, and if you managed to miss all the announcements, you’ll also likely be put up on social media as a winner. It is super important that you keep your email and telephone details up to date – if we are unable to contact a winner within 21 days of a Competition ending, we reserve the right to re-run the draw and pick a new winner.
You can view the number of tickets you have in your account, under the orders.
We obtain all of our prizes from carefully selected providers to make sure that all of our prizes are exactly as described in each Competition.
Please contact us (linked) and we will aim to resolve any issues.
We will either hand-deliver the prize or use Royal Mail or another major courier service to deliver all our prizes.
You will receive the prize that is specified in each Competition, and normally there will be no cash alternative available. On occasion, we might offer you cash, and this is entirely at our own discretion.
Absolutely! We would love to hear any prize suggestions you might have – just click the ‘?’ button and send us a message.
If we are unable to contact a winner within 21 days of a Competition ending and the prize is not claimed within this time, then we reserve the right to re-run the draw and pick a new winner.
Once the ticket purchased and payment completed you will receive an email with confirming the order. In that email you will get ticket numbers information as well.
The Watch Life could not, does not, and will never have any access or control over the outcome of the draw. The entire draw process is performed externally by random number picker, and the results of each draw are made publicly available on our instagram account.
We are a good-natured company and will never ask anyone to participate in any unreasonable publicity requests. You are absolutely entitled not to participate in anything that you are not comfortable with – the only things we always need are a winner photo, and permission to place this photo on our website.
No need to worry! If you have lost or forgotten your password, just go to the ‘sign in’ page and then click ‘reset password’. If you’ve forgotten the email associated with your account, then please do get in contact with us by clicking the ‘?’ button in the bottom right of the page and we will locate and verify your account.
You can close your account at any time by contacting us.
Entries start from just £10 or equivalent local currency. We want to keep the prices low, because this way we can remain a source of light-hearted fun, and everyone gets the chance to play and win some pretty amazing dream watches!
You can pay by debit or credit card on our website, using our payment provider’s secure checkout system. Please be aware that some banks place charges on credit cards when you participate in gambling transactions, and, at times, The Watch Life gets classified as a gambling transaction by certain banks.
If you receive a message indicating that we were unable to accept your payment, please do double check your details and try again. If you’re still having trouble paying, please get in contact with us at firstname.lastname@example.org or via contact form on our contact page.
Feel free to contact us via our contact us page.